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What You Need to Know Before You Play

Our legal terms set out how your account works, what we expect from you, and what you can expect from us — including how account wallets linked to DANA, OVO, or GoPay are handled.

Account Eligibility RulesData Handling PolicyDANA, OVO, GoPay Wallet TermsCookie and Tracking NoticeAccount Closure Rights
jos198 What You Need to Know Before You Play
HOW WE HANDLE THIS

Data, Security and Your Account Rights

We keep your account information secure and limited to what we actually need to operate the service. Here is what that looks like in practice across the four areas that matter most to you.

Data Storage

Account data — including wallet identifiers for DANA, OVO, and GoPay — is stored on secured servers. We do not sell your data to third parties or use it for unrelated marketing.

Cookies and Tracking

We use session cookies to keep your account logged in and analytics cookies to understand page usage. You can manage cookie preferences from your browser settings at any time.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact live chat immediately to freeze the account.

Data Requests

You can request a copy of your stored personal data or ask for corrections by submitting a written request via email. We aim to respond within a reasonable timeframe.

LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

Legal questions — whether about account eligibility, data requests, or wallet transaction disputes — are handled through our dedicated support channels. Raise your concern through the channel that matches the urgency and type of request. Data access requests and formal disputes are best submitted in writing via email so we have a clear record to act on.

Live Chat Reach our account support team directly from the lobby. Use this for fast questions about eligibility, account status, or wallet-linked transaction holds.
Email Support Send formal data requests, policy queries, or written disputes to our support email. Written submissions get a logged response and are traceable for follow-up.
Account Help Centre Access the help centre from your account dashboard for self-service answers on data handling, cookie settings, and account-closure steps.

Common Questions About Our Legal Terms

These are the questions we hear most often about account rights, eligibility, data handling, and what happens when something goes wrong. If your question is not here, use live chat or email us directly.

Eligibility depends on local law in your region. Access is available only where Indonesian law permits it. You confirm your eligibility when you complete account registration.

We store your name, contact details, and the wallet identifiers you link — such as your DANA, OVO, or GoPay account numbers — to process transactions and verify your identity.

Yes. Submit a written request via our support email. We will confirm receipt and provide the stored data associated with your account within a reasonable processing period.

Flagged transactions may require verification steps with both us and your wallet provider. Contact live chat first; if the issue originates with the wallet, you may need to resolve it directly through DANA or OVO support.

Any updates are posted at this page URL before they take effect. Continuing to use your account after the update date means you accept the revised terms.

Account closure requests are handled through live chat or email. After closure, we retain minimal data as required by fraud-prevention obligations, then delete it in line with our retention schedule.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.